How to Solve the Problem of "Unfortunately, CGDI K2 has stopped"?

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If you encounter the message "Unfortunately, CGDI K2 has stopped" each time you turn on the device, try the following steps to resolve it:

Detailed Steps:

Step 1: Open the "CGDIK2_Install.exe" file. The tool will automatically begin the installation of CGDI K2 software.



Step 2: Wait for the installation to complete. You should see a prompt saying "Installation successfully."



Troubleshooting

If you see an error message such as "Device not connected or driver not installed" after opening "CGDIK2_Install.exe," follow these steps:



1. Check Device Connection: Ensure that the CGDI K2 device is properly connected to your computer. You can verify this by opening "This PC" and looking for "CGDI K2" under connected devices.



2. Reinstall the Driver:

• If the device is connected properly but still not working, disconnect it from the computer.
• Run "DriverInstall.exe" to install the necessary driver. You will see a prompt to confirm the installation.

• After installation, click "Finish."

3. Restart and Reinstall: Restart your computer, reconnect the CGDI K2, and repeat steps 1 and 2.

This should help resolve the issue.