How to Fix “CG100X Not Connected” After a Software Update?

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How to Fix "CG100X Not Connected" After a Software Update?

Disconnect all cables.

Plug in 12V 2A power for a few seconds.

Then connect the USB cable and open the software.

Go to Settings → About → Check and Fix.



If the issue remains, go to Settings → About → Install Driver.



If still not working, go to Settings → Network.

Change the server area one by one.

Restart the software after each change and try again.



Important:
If you have tried all the above steps and the problem persists, please provide the following information and contact Tech Support:
WhatsApp: +86 133 7268 9373

Which Windows version is your computer using? (Win7 or Win10)

A short video showing the CG100X LED lights when you plug in the 12V power and USB cable.